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IT Service Management (ITSM) Professional

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Professional IT service management platform by ServiceNow for incident, problem, and change management.

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Companies1
Industries1

AI Use Cases with IT Service Management (ITSM) Professional

1L
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%Net Promoter Score improvement
Vendor
S
ServiceNow
servicenow.com
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AI Maturity

Average implementation stage across documented use cases.

0Pilot1Scaling0Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
1

Often Used With

1SP
Strategic Portfolio Management
Portfolio management product by ServiceNow for aligning technology investments with business strategy.
2FD
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
3D
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
4K
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
5SB
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
6IO
IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
7PI
Predictive Intelligence
AI and ML product by ServiceNow for predictive routing, categorization, and intelligent automation.
8MD
Microsoft Dynamics
CRM and ERP platform by Microsoft for managing customer relationships and business operations.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Customer Service
1
Companies

Companies documented using this tool in real use cases.

LLenovo
IT Service Management (ITSM) Professional AI Use Cases & Reviews | Applied