CS

Customer Service Management (CSM)

by ServiceNow·Customer Service & IT·Product page ↗

Case management and customer service platform by ServiceNow for handling external support operations.

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Companies Using Customer Service Management (CSM)

UNUnited Network for Organ Sharing (UNOS)

Industries

Nonprofit
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Use Cases (1)

UN
United Network for Organ Sharing (UNOS)
132
average organ transplants in the u.s. per day

The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.

NonprofitCSCustomer Service Management (CSM)SAServiceNow AI Platform
Customer Service Management (CSM) AI Use Cases & Reviews | Applied