AV

AI-powered voice support product by Salesforce for handling customer calls with natural language AI agents.

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Use Cases

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Companies

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Industries

Companies Using Agentforce Voice

UMUChicago Medicine

Industries

Healthcare
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Use Cases (1)

UM
UChicago Medicine
100
data-driven marketing segments built

UChicago Medicine, a leading academic health system, leveraged Salesforce Data Cloud, Marketing Cloud, and Agentforce to unify patient data and deliver hyper-personalized outreach at scale. In just four months, the team built 100 data-driven marketing segments, achieving a 60% campaign conversion rate and full ROI in under a year. The organization is now deploying Agentforce Voice to autonomously handle millions of nonclinical patient inquiries annually.

HealthcareAAgentforceHCHealth Cloud