Google Cloud Contact Center AI
Omnichannel AI platform combining virtual agents, live agent assist, and insights for enterprise contact centers.
Use Cases1
Companies1
Industries1
AI Use Cases with Google Cloud Contact Center AI
1
How HBX Group Uses Google Gemini to Automate 30% of B2B Travel Support Cases
HBX Group · Customer Service
32.5%
Repetitive support cases handled autonomously
32.5%Repetitive support cases handled autonomously
Vendor
Google Cloud
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Often Used With
Google Gemini
Google multimodal AI model family
Dialogflow
Conversational AI platform by Google for building chatbots and voice assistants with NLP capabilities.
Companies
Vendor
Google Cloud
cloud.google.comCompanies
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