GC

Grupo Casas Bahia

5000+ employees· Brazil

Brazilian retail and e-commerce conglomerate operating consumer electronics, furniture, and appliance stores.

Retail
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Use Cases (1)

GC
Grupo Casas Bahia
14x
productivity gain in comment analysis

Grupo Casas Bahia is one of Brazil’s largest omnichannel retailers, serving over 100 million customers through more than 1,000 stores and a national logistics network. The company deployed Databricks Agent Bricks with Meta’s Llama 3.3 70B model to automate the classification of customer reviews from six distinct channels. Monthly review classification jumped from 1,500 to 33,500, model accuracy reached 90%, and the company saves over 4,000 person-hours annually — equivalent to nearly R$480,000.

RetailDDatabricksDADatabricks Agent Bricks