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Plataforma empresarial de IA y automatización de flujos de trabajo de ServiceNow que impulsa la transformación digital en múltiples sectores.

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Casos de uso4
Empresas4
Industrias2

Casos de IA con ServiceNow AI Platform

1L
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%Net Promoter Score improvement
2A
How Adobe Uses ServiceNow AI to Resolve IT & HR Cases 30% Faster
Adobe · Operations
30%Faster case resolutions
3UN
How UNOS Uses ServiceNow AI Platform to Coordinate Life-Saving Organ Transplants
United Network for Organ Sharing (UNOS) · Operations
132Average organ transplants in the U.S. per day
4C
How CANCOM Uses Agentic AI to Deflect 80% of Support Tickets
CANCOM · Operations
2xAdoption growth of CANCOM Assistant
Vendor
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ServiceNow
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Madurez de IA

Etapa de implementación promedio en los casos documentados.

0Piloto3Escalando1Maduro
Industrias

Industrias más frecuentemente impactadas en los casos con esta herramienta.

Technology
3
Nonprofit
1

Usado frecuentemente con

1IO
IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
2TP
Technology Provider Service Management (TPSM)
Customer service management product by ServiceNow for managing external technology provider relationships.
3NA
Now Assist
Generative AI and copilot product by ServiceNow for assisting agents and employees across workflows.
4SP
Strategic Portfolio Management
Portfolio management product by ServiceNow for aligning technology investments with business strategy.
5FD
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
6D
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
7K
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
8SB
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
Funciones de negocio clave

Áreas más frecuentemente impactadas en los casos con esta herramienta.

Operations
3
Customer Service
1
Empresas

Empresas que usan esta herramienta en casos documentados.

LLenovoUNUnited Network for Organ Sharing (UNOS)AAdobeCCANCOM