IO

IT Operations Management (ITOM)

Servicio al Cliente e IT·Página del producto ↗

Producto de AIOps y gestión de operaciones IT de ServiceNow para monitorizar y automatizar la infraestructura.

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Casos de uso3
Empresas3
Industrias2

Casos de IA con IT Operations Management (ITOM)

1L
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%Net Promoter Score improvement
2A
How Adobe Uses ServiceNow AI to Resolve IT & HR Cases 30% Faster
Adobe · Operations
30%Faster case resolutions
3UN
How UNOS Uses ServiceNow AI Platform to Coordinate Life-Saving Organ Transplants
United Network for Organ Sharing (UNOS) · Operations
132Average organ transplants in the U.S. per day
Vendor
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ServiceNow
servicenow.com
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Madurez de IA

Etapa de implementación promedio en los casos documentados.

0Piloto2Escalando1Maduro
Industrias

Industrias más frecuentemente impactadas en los casos con esta herramienta.

Technology
2
Nonprofit
1

Usado frecuentemente con

1SA
ServiceNow AI Platform
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
2SP
Strategic Portfolio Management
Portfolio management product by ServiceNow for aligning technology investments with business strategy.
3FD
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
4D
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
5K
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
6SB
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
7PI
Predictive Intelligence
AI and ML product by ServiceNow for predictive routing, categorization, and intelligent automation.
8TP
Technology Provider Service Management (TPSM)
Customer service management product by ServiceNow for managing external technology provider relationships.
Funciones de negocio clave

Áreas más frecuentemente impactadas en los casos con esta herramienta.

Operations
2
Customer Service
1
Empresas

Empresas que usan esta herramienta en casos documentados.

LLenovoUNUnited Network for Organ Sharing (UNOS)AAdobe