Technology Provider Service Management (TPSM)
Producto de ServiceNow para gestionar relaciones con proveedores de tecnología externos y el servicio al cliente.
2
Casos de uso
2
Empresas
1
Industrias
Empresas usando Technology Provider Service Management (TPSM)
Industrias
Regístrate para leer casos de estudio completos, acceder a métricas detalladas y recibir todos los reportes.
Casos de uso (2)
Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.