Cómo Salesforce desplegó un agente de eventos de Agentforce en Dreamforce para atender a 47.000 asistentes

Dreamforce is one of the world's largest technology conferences: 50,000 attendees, 2,000 sessions across multiple venues, running over three days. At that scale, helping every attendee make the most of their time is a genuine logistics and personalisation challenge — the programme is too large for any individual to navigate without help, and generic wayfinding tools don't account for each attendee's specific interests, role, and schedule.

Salesforce built an event agent powered by Agentforce and fuelled by attendee profiles unified in Data Cloud. The agent was embedded across Dreamforce's mobile and web experiences, giving both in-person and virtual attendees a single point of real-time, personalised support. Before the event, the agent helped attendees plan agendas based on their profile and interests. During Dreamforce, it provided live wayfinding, session recommendations, and answers to venue questions grounded in real-time event data. After the conference, it generated personalised recaps and suggested next steps to sustain momentum.

The session show rate — the percentage of registered attendees who actually showed up to sessions they had booked — rose 30% compared to prior events. 47,000 unique users engaged with the agent across in-person and virtual channels. Both numbers reflect the same dynamic: when attendees receive personalised, timely guidance, they follow through.

The deeper strategic result is the reusable framework. Rather than building a custom agent for each conference, Salesforce designed the Dreamforce agent to be reconfigurable across events through low-code and no-code configuration. The same agent now supports more than 15 global Salesforce events, from regional World Tours to virtual summits, with event-specific data flowing in per deployment. The cost of serving the 16th event is marginal compared to the first.