IBM watsonx Assistant
AI-powered virtual agent for customer service automation
2
Use Cases
2
Companies
2
Industries
Companies Using IBM watsonx Assistant
Industries
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Use Cases (2)
Camping World
40%
customer engagement increase
Camping World deployed IBM watsonx Assistant as a virtual agent named Arvee across all web properties, increasing customer engagement by 40% and improving agent efficiency by 33%.
Retail
IBM ConsultingIBM watsonx Assistant
Humana
~66% (1/3 cost)
cost reduction
Humana replaced its legacy IVR system with an IBM Watson-based conversational voice agent that handles 7,000+ provider calls daily, completing inquiries in 2 minutes at one-third the previous cost.
HealthcareIBM CloudIBM watsonx Assistant