H

Humana

5000+ employees· United States·Website ↗

Leading health insurance company serving millions of members

Healthcare
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Use Cases (1)

H
Humana
~66% (1/3 cost)
cost reduction

Humana replaced its legacy IVR system with an IBM Watson-based conversational voice agent that handles 7,000+ provider calls daily, completing inquiries in 2 minutes at one-third the previous cost.

HealthcareIWIBM WatsonICIBM Cloud
Humana AI Use Cases & Strategy | Applied