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Predictive Intelligence

by ServiceNow·ML Platform·Product page ↗

AI and ML product by ServiceNow for predictive routing, categorization, and intelligent automation.

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Companies Using Predictive Intelligence

LLenovo

Industries

Technology
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Use Cases (1)

L
Lenovo
25%
net promoter score improvement

Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.

TechnologyTPTechnology Provider Service Management (TPSM)WDWorkflow Data Fabric