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AI-Powered Search

by ServiceNow·Search & Vector Database·Product page ↗

AI-powered search feature by ServiceNow for surfacing relevant knowledge articles and answers instantly.

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Companies Using AI-Powered Search

UNUnited Network for Organ Sharing (UNOS)

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Use Cases (1)

UN
United Network for Organ Sharing (UNOS)
132
average organ transplants in the u.s. per day

The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.

NonprofitIOIT Operations Management (ITOM)SAServiceNow AI Platform