Agentforce Sales
AI sales agent product by Salesforce for autonomous outreach, qualification, and pipeline generation.
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Use Cases
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Companies
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Industries
Companies Using Agentforce Sales
Industries
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Use Cases (2)
Grupo Falabella, one of Latin America's largest retailers, deployed Salesforce Agentforce on WhatsApp to autonomously handle customer service inquiries across seven countries. The AI agent resolves 60% of requests without human intervention, operates 24/7, and has driven a 3x increase in WhatsApp conversations in just three months — shifting customer support away from costly phone channels.
Equipter, a construction equipment manufacturer, deployed Salesforce Agentforce Sales to handle the flood of inbound leads overwhelming its six-person sales team. AI agents now respond to prospects within minutes instead of hours, lifting social media lead response rates from 4% to nearly 10% and reactivating cold leads that had gone dark for up to 10 months.