Sales Cloud
CRM and sales automation platform by Salesforce for managing pipelines, accounts, and revenue growth.
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Use Cases
3
Companies
3
Industries
Companies Using Sales Cloud
Industries
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Use Cases (3)
Equipter, a construction equipment manufacturer, deployed Salesforce Agentforce Sales to handle the flood of inbound leads overwhelming its six-person sales team. AI agents now respond to prospects within minutes instead of hours, lifting social media lead response rates from 4% to nearly 10% and reactivating cold leads that had gone dark for up to 10 months.
FedEx unified siloed sales, shipping, and web data using Salesforce Data 360 to act on customer signals in real time. By automating dormant account reactivation and personalizing outreach at scale, FedEx achieved over 2,000% ROI and improved customer activation rates by 13%. The platform now powers more than one billion personalized emails annually.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.