Conversational interfaces for engaging customers, fans, or users through structured or free-form chat, typically in consumer-facing or support contexts.
3
Use Cases
4
Tools
3
Companies
Chatbots Tools
Chatbot platform by Alive5 for real-time fan and customer engagement via messaging channels.
Conversational AI platform by Google for building chatbots and voice assistants with NLP capabilities.
AI chatbot product by Salesforce for automating customer interactions and identity verification.
Fan engagement chatbot platform for sports teams to interact with fans across digital channels.
Sign up to read complete case studies, access detailed metrics, and unlock all use cases.
Use Cases (3)
AXA Switzerland, the country’s leading insurer covering over 40% of Swiss companies, migrated its entire data infrastructure to Google Cloud and deployed BigQuery, Vertex AI, and Gemini to become a data-driven organization. The transformation reduced complex query times from days to minutes or seconds and generated a high double-digit million Swiss franc profit improvement through Smart Data initiatives.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.
Grupo Falabella, one of Latin America's largest retailers, deployed Salesforce Agentforce on WhatsApp to autonomously handle customer service inquiries across seven countries. The AI agent resolves 60% of requests without human intervention, operates 24/7, and has driven a 3x increase in WhatsApp conversations in just three months — shifting customer support away from costly phone channels.