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Plataforma CRM y ERP de Microsoft para gestionar relaciones con clientes y operaciones empresariales.

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Casos de IA con Microsoft Dynamics

1L
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%Net Promoter Score improvement
Vendor
M
Microsoft
microsoft.com
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Madurez de IA

Etapa de implementación promedio en los casos documentados.

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Industrias

Industrias más frecuentemente impactadas en los casos con esta herramienta.

Technology
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Usado frecuentemente con

1WD
Workflow Data Fabric
Data integration layer by ServiceNow for connecting disparate data sources across enterprise workflows.
2FD
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
3D
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
4K
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
5SB
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
6IO
IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
7SA
ServiceNow AI Platform
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
8PI
Predictive Intelligence
AI and ML product by ServiceNow for predictive routing, categorization, and intelligent automation.
Funciones de negocio clave

Áreas más frecuentemente impactadas en los casos con esta herramienta.

Customer Service
1
Empresas

Empresas que usan esta herramienta en casos documentados.

LLenovo