Interfaces conversacionales para interactuar con clientes, usuarios o fans a través de chat estructurado o libre, normalmente en contextos de atención al cliente o cara al consumidor.
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Casos de uso
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Herramientas
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Empresas
Herramientas de Chatbots
Chatbot platform by Alive5 for real-time fan and customer engagement via messaging channels.
Conversational AI platform by Google for building chatbots and voice assistants with NLP capabilities.
AI chatbot product by Salesforce for automating customer interactions and identity verification.
Fan engagement chatbot platform for sports teams to interact with fans across digital channels.
Low-code platform for building AI-powered chatbots and virtual agents with natural language understanding.
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Casos de uso (4)
Hershey Entertainment & Resorts (HE&R), operating theme parks, hotels, and entertainment venues for millions of guests annually, deployed Google Conversational Agents and Customer Engagement Suite to build an AI chatbot and “Agnes” — an agentic IVR that identifies callers by name and handles their outstanding issues proactively. Agnes handles 50%+ of password reset calls and automates 25%+ of employee call-off requests, saving a full 8 hours of staff work per day.
HBX Group, the B2B travel platform connecting 60,000 distributors to providers in 190 countries, processes over 127,000 customer service cases monthly. Using Google Cloud Contact Center AI, Dialogflow CX, and Gemini, HBX Group automated 32.5% of repetitive support cases, enabled 24/7 multilingual chat coverage, and automated 18% of phone interactions — with a roadmap to 80% AI resolution by late 2026.
AXA Switzerland, the country’s leading insurer covering over 40% of Swiss companies, migrated its entire data infrastructure to Google Cloud and deployed BigQuery, Vertex AI, and Gemini to become a data-driven organization. The transformation reduced complex query times from days to minutes or seconds and generated a high double-digit million Swiss franc profit improvement through Smart Data initiatives.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.