Interfaces conversacionales para interactuar con clientes, usuarios o fans a través de chat estructurado o libre, normalmente en contextos de atención al cliente o cara al consumidor.
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Casos de uso
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Herramientas
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Empresas
Herramientas de Chatbots
Chatbot platform by Alive5 for real-time fan and customer engagement via messaging channels.
Conversational AI platform by Google for building chatbots and voice assistants with NLP capabilities.
AI chatbot product by Salesforce for automating customer interactions and identity verification.
Fan engagement chatbot platform for sports teams to interact with fans across digital channels.
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Casos de uso (2)
AXA Switzerland, the country’s leading insurer covering over 40% of Swiss companies, migrated its entire data infrastructure to Google Cloud and deployed BigQuery, Vertex AI, and Gemini to become a data-driven organization. The transformation reduced complex query times from days to minutes or seconds and generated a high double-digit million Swiss franc profit improvement through Smart Data initiatives.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.