Professional ServicesEnterprise Productivity

Cómo PwC Ahorra 150 Millones de Dólares con Microsoft 365 Copilot en Más de 200.000 Empleados

PPwCFuente: MICROSOFT ↗febrero de 2026

PwC desplegó más de 200.000 licencias de Microsoft 365 Copilot en 136 países, registrando 40,8 millones de acciones de IA en seis meses y ahorrando 150 millones de dólares en tiempo más 25 millones adicionales por consolidación de plataformas.

Impacto

$150 million

Ahorro en Tiempo gracias a Copilot

$25 million

Ahorro por Consolidación de Plataformas

40.8 million

Acciones de Copilot (6 meses)

200,000+

Licencias de Copilot Desplegadas

Desafío

La escala organizativa en 136 países generaba silos, ralentizaba la adopción de cambios y dificultaba la colaboración global unificada.

Solución

Desplegó más de 200.000 licencias de Microsoft 365 Copilot con agentes personalizados en Copilot Studio para RRHH, TI e investigación, migrando más de 15 petabytes y 500.000 buzones.

Herramientas y tecnologías

M3Microsoft 365 CopilotAI Assistants

Lo que dicen los líderes

“We are evolving into an AI first organization — embedding Microsoft 365 with Copilot so our people can spend more time advising clients and less time on administrative work.”

James Shira, Global and US CIO, Global CISO, PwC
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Historia completa

PwC opera en 136 países con cientos de miles de empleados. La escala organizativa generaba silos de información, ralentizaba la adopción de cambios y dificultaba la colaboración global unificada. La empresa necesitaba integrar la IA a escala sin comprometer la seguridad ni la gobernanza.

PwC desplegó más de 200.000 licencias de Microsoft 365 Copilot con agentes personalizados en Copilot Studio para RRHH, TI e investigación. La implantación incluyó la migración de más de 15 petabytes de datos y más de 500.000 buzones de correo a la nueva plataforma.

En seis meses, los empleados realizaron 40,8 millones de acciones de IA. El ahorro total en tiempo ascendió a 150 millones de dólares, con 25 millones adicionales por consolidación de plataformas. El despliegue demostró que la transformación de IA a escala empresarial es viable sin sacrificar el control.

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