How BambooHR Uses Cohere to Answer Thousands of HR Questions Automatically
BambooHR built an AI-powered HR assistant using Cohere's Embed and Rerank models to answer employee questions accurately, saving HR teams thousands of hours while handling sensitive data securely.
Impact
tens of thousands
Employee questions answered
thousands of hours
HR professional hours saved
Challenge
HR teams spent significant time answering repetitive employee questions, with retrieval systems struggling to handle industry-specific terminology accurately.
Solution
Built an AI HR assistant using Cohere Embed and Rerank in a RAG pipeline, enabling accurate answers to employee questions while maintaining GDPR compliance.
Tools & Technologies
What Leaders Say
“Cohere is a pioneer in AI search and retrieval. We found Cohere Rerank and Cohere Embed to be an effective way to help us be smarter with context as we build an intelligent system.”
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Full Story
BambooHR provides HR software to thousands of businesses, and their own HR teams faced the same problem their customers do: employees ask repetitive questions that consume hours of HR professionals' time. With complex terminology like retirement plans and benefits varying by region, retrieval accuracy was critical.
The team needed an AI system that could handle industry-specific language, distinguish between similar concepts, and meet strict GDPR compliance requirements for sensitive employee data.
BambooHR built "Ask BambooHR," a RAG-based chat interface powered by Cohere Embed and Cohere Rerank. The system embeds employee queries, compares them against company policies, and reranks results for relevance before generating answers — all while keeping sensitive data secure and compliant.
The assistant has now answered tens of thousands of employee questions and saved HR professionals thousands of hours. Teams have shifted from answering routine queries to focusing on strategic HR work.
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