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Plataforma de IA empresarial de IBM para aplicaciones de negocio.

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Casos de uso

2

Empresas

2

Industrias

Empresas usando IBM Watson

HHumanaBBradesco

Industrias

HealthcareFinancial Services
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Casos de uso (2)

H
Humana
~66% (1/3 cost)
cost reduction

Humana replaced its legacy IVR system with an IBM Watson-based conversational voice agent that handles 7,000+ provider calls daily, completing inquiries in 2 minutes at one-third the previous cost.

HealthcareICIBM CloudIWIBM Watson
B
Bradesco
From 10 minutes to seconds
response time reduction

Brazilian banking giant Bradesco deployed IBM Watson across 5,200 branches to transform customer service response times from 10 minutes to seconds. The AI assistant now handles 283,000 monthly queries with 95% accuracy, enabling personalized service for 65 million customers.

Financial ServicesIWIBM Watson