B

Bradesco

5000+ employees· Brazil·Website ↗

One of Brazil's largest private banks providing retail and corporate banking, insurance, and asset management services.

Financial Services
Share:
Get the full context.

Sign up to read complete case studies, access detailed metrics, and unlock all use cases.

Use Cases (1)

B
Bradesco
From 10 minutes to seconds
response time reduction

Brazilian banking giant Bradesco deployed IBM Watson across 5,200 branches to transform customer service response times from 10 minutes to seconds. The AI assistant now handles 283,000 monthly queries with 95% accuracy, enabling personalized service for 65 million customers.

Financial ServicesIWIBM Watson
Bradesco AI Use Cases & Strategy | Applied