V

Vivint

5000+ employees· United States·Website ↗

A smart home security and automation company offering professionally installed systems for residential customers.

Technology
Share:
Get the full context.

Sign up to read complete case studies, access detailed metrics, and unlock all use cases.

Use Cases (1)

V
Vivint
20%
autonomous resolution rate with agentforce

Vivint, a leading U.S. smart home and security company serving over 2 million customers as part of NRG, deployed Salesforce Agentforce to handle its highest-volume customer service interactions autonomously. Their AI agent AVA—built on Agentforce Service and integrated with Vivint’s proprietary IoT platform, knowledge base, and scheduling systems—went live in June 2025 and achieved a 20% autonomous resolution rate while growing chat volume by 28%, making it one of the company’s highest-performing customer satisfaction channels.

TechnologySASalesforce AgentforceSDSalesforce Data Cloud
Vivint AI Use Cases & Strategy | Applied