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Pendo is a product analytics company that helps software teams understand and improve user behavior. Using Claude Managed Agents, Pendo built Novus, an AI product that detects usability issues inside customer applications, cross-references them with the codebase, and generates pull requests with fixes automatically. The system achieved over a 90% success rate on evaluation sets reviewed by actual product managers, and cut the time to reach production from months of custom infrastructure work to three days.