LC

LY Corporation

5000+ employees· Japan·Website ↗

Japanese internet company formed from the merger of LINE and Yahoo Japan, operating messaging, e-commerce, and digital services across Asia.

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Use Cases (1)

LC
LY Corporation
80%
customer cases resolved by agentforce

LY Corporation operates Japan’s largest digital ecosystem, running messaging app LINE and internet portal Yahoo! JAPAN for over 107 million users across more than 100 services. The company deployed Salesforce Agentforce to handle customer support at scale, with AI agents resolving routine inquiries via chat and email. The result: 80% of cases now close without human involvement, and 48,000 email inquiries are resolved automatically each month.

TechnologySASalesforce AgentforceMMuleSoft
LY Corporation AI Use Cases & Strategy | Applied