HG

HBX Group

1001-5000 employees· Spain·Website ↗

B2B travel technology company connecting 60,000 travel distributors to hotels and providers across 190 countries.

Logistics & Transportation
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Use Cases (1)

HG
HBX Group
32.5%
repetitive support cases handled autonomously

HBX Group, the B2B travel platform connecting 60,000 distributors to providers in 190 countries, processes over 127,000 customer service cases monthly. Using Google Cloud Contact Center AI, Dialogflow CX, and Gemini, HBX Group automated 32.5% of repetitive support cases, enabled 24/7 multilingual chat coverage, and automated 18% of phone interactions — with a roadmap to 80% AI resolution by late 2026.

Logistics & TransportationGCGoogle Cloud Contact Center AIDDialogflow
HBX Group AI Use Cases & Strategy | Applied