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Unipol Assicurazioni is Italy’s leading insurance group, serving 16.8 million customers through 12,000+ employees and the country’s largest agency network. The company partnered with IBM to build NAMI, an AI-powered operations platform on the watsonx ecosystem that transformed how IT events are detected, analyzed, and resolved. Event response times dropped from 20 minutes to 90 seconds, and monitoring coverage expanded from 26% to 100% of the infrastructure.