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The Hertz Corporation

5000+ employees· United States·Website ↗

Global car rental and mobility provider operating Hertz, Dollar, Thrifty, and Firefly brands across 160 countries.

Logistics & Transportation
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Use Cases (1)

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The Hertz Corporation
>15%
customer issue resolution time reduction

The Hertz Corporation, operating 11,000+ rental locations across 160 countries with a fleet of 560,000 vehicles, deployed Microsoft Copilot Studio to build “Manny” — an AI agent that resolves customer roadside issues by searching manufacturer websites, government vehicle databases, and instructional video platforms in natural language. An early pilot reduced customer issue resolution time by more than 15%, and was built by a developer with no prior agent experience.

Logistics & TransportationMCMicrosoft Copilot StudioMPMicrosoft Power Platform
The Hertz Corporation AI Use Cases & Strategy | Applied