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AI assistant and NLP platform by IBM for automating customer service and business process interactions.

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Companies Using Watson

BBradesco

Industries

Financial Services
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Use Cases (1)

B
Bradesco
From 10 minutes to seconds
response time reduction

Brazilian banking giant Bradesco deployed IBM Watson across 5,200 branches to transform customer service response times from 10 minutes to seconds. The AI assistant now handles 283,000 monthly queries with 95% accuracy, enabling personalized service for 65 million customers.

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