C

Catalyst

by Grupo Falabella (internal)·CRM & Sales

Internal e-commerce platform by Grupo Falabella for managing online retail operations and customer orders.

Share:

1

Use Cases

1

Companies

1

Industries

Companies Using Catalyst

GFGrupo Falabella

Industries

Retail
Get the full story.

Sign up to read complete case studies, access detailed metrics, and unlock all use cases.

Use Cases (1)

GF
Grupo Falabella
3x
growth in whatsapp conversations

Grupo Falabella, one of Latin America's largest retailers, deployed Salesforce Agentforce on WhatsApp to autonomously handle customer service inquiries across seven countries. The AI agent resolves 60% of requests without human intervention, operates 24/7, and has driven a 3x increase in WhatsApp conversations in just three months — shifting customer support away from costly phone channels.

RetailA3Agentforce 360 PlatformASAgentforce Sales
Catalyst AI Use Cases & Reviews | Applied