How AI is transforming hospitality through personalized guest experiences, dynamic pricing, reservation management, and operational automation.
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Use Cases
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Companies
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Tools Used
Companies
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Use Cases (2)
OpenTable deployed two Salesforce Agentforce AI agents — one for restaurants and one for diners — improving case resolution rates by 40% and handling tens of thousands of conversations without human escalation.
Cathay, the Hong Kong-based premium travel brand that operates Cathay Pacific airline across 100 destinations with 30,000+ employees, unified its development and security toolchain on GitHub Enterprise, deployed GitHub Copilot to 1,000+ developers, and embedded security scanning into daily workflows through GitHub Advanced Security. The result was a 63% reduction in mean time to remediate security vulnerabilities and a 40% year-over-year improvement in tech debt fixes.