Cómo Fiserv Evita 10 Millones de Dólares en Penalizaciones con la Automatización de IA de UiPath

Fiserv construyó una automatización de IA segura y escalable sobre la Plataforma UiPath con gobernanza integrada, evitando 10 millones de dólares en penalizaciones por SLA e incorporando más de 20.000 ubicaciones de restaurantes QSR en plazo.

Impacto

$10M

Penalizaciones por SLA Evitadas

20,000+

Ubicaciones QSR Incorporadas

Desafío

Necesitaba escalar la IA en toda la empresa manteniendo estrictos estándares de gobernanza, cumplimiento normativo y gestión del riesgo en todas las automatizaciones.

Solución

Desplegó la Plataforma UiPath con explicabilidad integrada, trazabilidad, filtrado de PII y barreras contra inyección de prompts, habilitando agentes de IA gobernados.

Herramientas y tecnologías

Lo que dicen los líderes

UiPath nos proporciona la explicabilidad, la trazabilidad y las salvaguardas que necesitamos para implementar con confianza soluciones de IA en producción sabiendo que son seguras.

Sharbs Shaaya, Director Sénior - Centro de Excelencia de IA, Fiserv
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Historia completa

Fiserv necesitaba escalar la IA a toda la empresa manteniendo estrictos estándares de gobernanza, cumplimiento normativo y gestión del riesgo en todas sus automatizaciones. La adopción de IA sin los controles adecuados habría expuesto a la empresa a riesgos regulatorios y operativos significativos.

La empresa desplegó la Plataforma UiPath con explicabilidad integrada, trazabilidad, filtrado de PII y barreras contra inyección de prompts, habilitando la automatización de agentes de IA dentro de un entorno gobernado. Esto permitió escalar con confianza sin sacrificar el control.

Fiserv evitó 10 millones de dólares en penalizaciones por incumplimiento de SLA y logró incorporar más de 20.000 ubicaciones de restaurantes QSR en el plazo establecido, demostrando el valor de una automatización de IA gobernada a escala empresarial.

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