CS

Customer Service Management (CSM)

por ServiceNow·Servicio al Cliente e IT·Página del producto ↗

Plataforma de gestión de casos y atención al cliente de ServiceNow para operaciones de soporte externo.

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Empresas usando Customer Service Management (CSM)

UNUnited Network for Organ Sharing (UNOS)

Industrias

Nonprofit
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Casos de uso (1)

UN
United Network for Organ Sharing (UNOS)
132
average organ transplants in the u.s. per day

The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.

NonprofitIOIT Operations Management (ITOM)SAServiceNow AI Platform