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Okta

5000+ employees· United States·Website ↗

Identity and access management platform providing single sign-on, multi-factor authentication, and lifecycle management for enterprises.

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Use Cases (1)

O
Okta
13%+
percentage of escalations automated

Okta, the identity and access management platform serving thousands of enterprises, deployed Zapier to automate high-volume support operations including escalation routing and credential rotation workflows. Automation now handles over 13% of all escalations automatically, reduced time spent on escalation management by 75%, and compressed credential rotation from a full-day multi-person effort to 2 hours.

TechnologyZZapier
Okta AI Use Cases & Strategy | Applied