WM

West Monroe

1001-5000 employees· US·Website ↗

A business and technology consulting firm specializing in digital transformation and operational strategy for mid-market and enterprise companies.

Professional Services
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Use Cases (1)

WM
West Monroe
$1.4 million
annual it support cost savings

West Monroe, a 2,000-person business and technology consulting firm, deployed Moveworks to deliver AI-powered IT and HR support directly in Microsoft Teams and Slack. The firm resolved 8,000 tickets and accelerated 4,000 more in the first year, generating $1.4 million in annual MSP cost savings — a 40% reduction — while cutting software provisioning time from 3–4 days to under 30 minutes.

Professional ServicesMMoveworks