V

Vanguard

5000+ employees· United States·Website ↗

One of the world's largest investment management companies known for low-cost index funds and ETFs serving retail and institutional investors.

Financial Services
Share:
Get the full context.

Sign up to read complete case studies, access detailed metrics, and unlock all use cases.

Use Cases (1)

V
Vanguard
12%
search result accuracy improvement

Vanguard partnered with Pinecone to build Agent Assist, an internal RAG-powered AI chat tool that helps customer support representatives find answers faster and more accurately. By replacing keyword-based search with hybrid vector retrieval, Vanguard achieved 12% more accurate search results and meaningfully reduced call times — even during high-demand periods like tax season.

Financial ServicesPSPinecone ServerlessADAmazon DynamoDB
Vanguard AI Use Cases & Strategy | Applied