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Vanguard

5000+ employees· United States·Website ↗

One of the world's largest investment management companies known for low-cost index funds and ETFs serving retail and institutional investors.

Financial Services
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Use Cases (1)

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Vanguard
12%
search result accuracy improvement

Vanguard partnered with Pinecone to build Agent Assist, an internal RAG-powered AI chat tool that helps customer support representatives find answers faster and more accurately. By replacing keyword-based search with hybrid vector retrieval, Vanguard achieved 12% more accurate search results and meaningfully reduced call times — even during high-demand periods like tax season.

Financial ServicesPSPinecone Serverless
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BM25