U

Uniti

1001-5000 employees· United States

A fiber infrastructure provider delivering mission-critical broadband connectivity across the United States.

Telecommunications
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Use Cases (1)

U
Uniti
10,000+
monthly consumer billing queries handled by ai chatbot

Uniti is a premier fiber infrastructure provider delivering mission-critical broadband connectivity across the United States. The company faced more than 10,000 monthly consumer billing queries and needed a way to give its field sales teams instant, accurate insights. By deploying Oracle Autonomous AI Database and OCI Generative AI, Uniti launched a 24/7 AI chatbot that resolves customer questions in real time—cutting support costs and improving its Net Promoter Score.

TelecommunicationsOAOracle AI Vector SearchOAOracle Autonomous AI Database
Uniti AI Use Cases & Strategy | Applied