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TTEC

5000+ employees· US·Website ↗

A global customer experience company providing contact center services, digital CX technology, and training solutions to enterprise clients worldwide.

Professional Services
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Use Cases (1)

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TTEC
8x
efficiency gain across design workflows

TTEC, a global business process outsourcing company that designs and delivers employee training programs for enterprise clients across healthcare, financial services, and retail, deployed Writer AI Studio and Knowledge Graph to automate curriculum design and encode its proprietary learning science framework. The system reduced average asset creation time by 50% and achieved an 8x efficiency gain across design workflows, while improving design quality scores by 5 percentage points.

Professional ServicesWAWriter AI StudioWKWriter Knowledge Graph
TTEC AI Use Cases & Strategy | Applied