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TaskUs

5000+ employees· US·Website ↗

A global business process outsourcing company specializing in customer support, AI operations, and trust & safety services.

Business Process Outsourcing
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Use Cases (1)

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TaskUs
20%
average handle time reduction

TaskUs is a leading outsourced digital services company providing next-generation customer experience (CX) for innovative global brands. To move beyond flat-file embedding storage and scaling limitations, TaskUs built TaskGPT—a proprietary GenAI platform—with Pinecone as the core vector database for semantic search, RAG-based knowledge retrieval, and client-specific recommendations. The result: a 20% reduction in average handle time and a 5% increase in customer satisfaction across client deployments.

Business Process OutsourcingABAmazon BedrockPPinecone