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PetSmart

5000+ employees· United States·Website ↗

US specialty pet retailer operating over 1,650 stores offering pet food, supplies, grooming, and boarding services.

Retail
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Use Cases (1)

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PetSmart
22%
incremental lift in salon bookings

PetSmart is North America’s largest pet retailer, operating over 1,700 stores and serving 75 million Treats Rewards loyalty members. The company deployed Databricks Mosaic AI with Hightouch’s AI Decisioning Agents to move beyond static campaign calendars and deliver individualized marketing across owned channels. The result was a 22% incremental lift in salon bookings and a 13% improvement in autoship transaction rates.

RetailDMDatabricks Mosaic AIHAHightouch AI Decisioning
PetSmart AI Use Cases & Strategy | Applied