K

Klarna

5000+ employees· Sweden·Website ↗

Swedish buy-now-pay-later fintech offering flexible payment solutions to consumers and merchants globally.

Financial Services
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Use Cases (1)

K
Klarna
80%
reduction in average customer query resolution time

Klarna is a global fintech company serving over 85 million active users with payment and shopping solutions, processing 2.5 million transactions daily across more than 45 markets. Facing mounting pressure to scale customer support across global markets without proportional headcount increases, Klarna deployed an AI assistant built on LangGraph and refined with LangSmith that now handles the work equivalent of 700 full-time staff. The result is 80% faster customer query resolution and 70% automation of repetitive support tasks.

Financial ServicesLLangSmithLLangGraph
Klarna AI Use Cases & Strategy | Applied