IE

Intercontinental Exchange

5000+ employees· US·Website ↗

A global operator of financial exchanges, data analytics, and mortgage technology platforms.

Financial Services
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Use Cases (1)

IE
Intercontinental Exchange
Qualitative shift
it visibility

Intercontinental Exchange (ICE) operates global financial exchanges, clearing houses, and mortgage technology serving markets worldwide. To move beyond lagging IT metrics like SLAs and satisfaction surveys, ICE deployed Moveworks’ HelpBot on Microsoft Teams, powered by an NLU-driven Employee Experience Insights (EXI) engine that converts raw IT tickets into a prioritized action list. EXI revealed hidden pain points—including that Outlook was ICE’s top driver of IT issues—giving the IT leadership team visibility they previously couldn’t achieve with conventional analytics.

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