AI in Data & AI

How AI is transforming data and AI platforms through unified lakehouses, model serving, and intelligent data pipeline automation.

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DDatabricks

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MAMoveworks AI Assistant
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Use Cases (1)

D
Databricks
73%
ticket deflection rate

Databricks is a global data and AI platform serving over 10,000 customers, including 60% of the Fortune 500, and quadrupled its workforce in three years. Facing an overloaded service desk across 8,000+ employees and 75+ internal tools, the company deployed R2DB, an agentic AI assistant built on the Moveworks platform, to handle IT and HR support at scale. R2DB now deflects 73% of tickets, delivers 3,500+ weekly answers, and has driven $1.5M in staffing cost avoidance—while employee IT satisfaction doubled.

Data & AIMAMoveworks AI Assistant
AI in Data & AI: Use Cases & Transformation Stories | Applied