Rakuten
Conglomerado japonés de comercio electrónico, fintech y telecomunicaciones móviles con presencia global en más de 30 países.
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Casos de uso (3)
Rakuten, a global technology conglomerate operating more than 70 businesses across e-commerce, fintech, and digital content, deployed Claude Managed Agents across its engineering and product functions to delegate goals—not tasks—to AI. The result is a 97% reduction in critical errors, feature delivery compressed from 24 days to 5, and major software releases shipped every two weeks instead of once per quarter.
Rakuten is a Japanese technology conglomerate operating over 70 businesses including e-commerce, fintech, travel, and communications, with thousands of developers serving millions of customers globally. The company deployed Claude Code and Claude Managed Agents as part of its “AI-nization” strategy, enabling autonomous multi-hour coding sessions and cross-functional agent workflows. Feature delivery time dropped 79%, from 24 working days to 5, while a seven-hour autonomous refactoring run on a 12.5-million-line codebase delivered 99.9% accuracy.
Rakuten integrated OpenAI Codex into incident response, CI/CD pipelines, and autonomous development — cutting mean time to recovery by 50% and compressing quarter-long projects into weeks.