Intercom
Plataforma de atención al cliente basada en IA que combina un agente de IA llamado Fin con herramientas de soporte para resolver consultas con mayor rapidez y menor coste.
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Casos de uso (2)
Intercom is an AI-first customer service platform serving thousands of enterprise clients, with sales teams previously relying on eight or nine disparate tools to research accounts. By building a unified Sales Cockpit on Snowflake’s AI Data Cloud with Cortex AI and Container Services, Intercom consolidated its data operations and automated insight generation. The result is $1.4 million in projected annual savings and a 96% reduction in the time needed to produce customer insight reports.
Intercom, the AI-first customer service platform, built a Sales Cockpit on Snowflake’s AI Data Cloud powered by Cortex AI to give sales reps a unified view of customer data and AI-generated insight decks. The tool saves more than 2,000 hours per month across the sales organization, equivalent to $1.4 million in annual savings, and reduced the time to produce customer insight reports by 96%.