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ASAPP

201-1000 empleados· United States·Sitio web ↗

Empresa de IA que desarrolla plataformas de inteligencia en tiempo real y automatización para la experiencia del cliente en grandes empresas.

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Casos de uso (1)

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ASAPP
91%
first-call resolution rate

ASAPP is an AI-native customer service platform that orchestrates large language models to automate contact center interactions for enterprise clients. By deploying Anthropic’s Claude through Amazon Bedrock, ASAPP eliminated its homegrown PII redaction layer and reduced call escalations by up to 40%, while helping clients achieve a 91% first-call resolution rate. The platform now automates more than 90% of contact center interactions, with human agents freed to handle three times the volume of complex cases.

TechnologyABAmazon BedrockCClaude