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IE

Intercontinental Exchange

5000+ empleados· US·Sitio web ↗

Operador global de bolsas financieras, analítica de datos y plataformas tecnológicas para hipotecas.

Financial Services
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Casos de uso (1)

IE
Intercontinental Exchange
Qualitative shift
it visibility

Intercontinental Exchange (ICE) operates global financial exchanges, clearing houses, and mortgage technology serving markets worldwide. To move beyond lagging IT metrics like SLAs and satisfaction surveys, ICE deployed Moveworks’ HelpBot on Microsoft Teams, powered by an NLU-driven Employee Experience Insights (EXI) engine that converts raw IT tickets into a prioritized action list. EXI revealed hidden pain points—including that Outlook was ICE’s top driver of IT issues—giving the IT leadership team visibility they previously couldn’t achieve with conventional analytics.

Financial ServicesMAMoveworks AI Assistant